Shipping & Returns
Shipping Policy
Each piece at Gem The Label is made to order, before shipping, our pieces take 2-6 weeks to be made and sent off. For custom pieces, this timeline may vary depending on the garment.
Everything is shipped in compostable mailers, standard shipping $12 and express $17. Free shipping on all orders over $400.
International shipping is $30 for standard postage.
Domestic Australian areas with standard postage should take 3-10 days.
Domestic Australia areas with express postage should take 2-5 days.
International shipping times will vary depending on location.
Return & Refund Policy
Our current policy is there are no exchanges or returns for our pieces. We are a small, made to order brand and each piece is made specifically for the customer that purchased it.
If you are unhappy with how an item turned out or unhappy with the way it looks on you, please email us at sales@gemthelabel.com.au to discuss further details on finding a solution. We charge an additional fee by the hour for alterations of made to order pieces which can be discussed via email or done in person at our studio.
If you have any questions about this process, please feel free to also email and we can discuss why we have made this choice.